Incident Management
Embark on a journey into the realm of Incident Management with our specialized training program. Gain the skills and knowledge needed to effectively handle incidents, ensuring swift response, containment, and resolution. Here’s what you can expect to learn:
- Understand the fundamentals of Incident Management, including its role in maintaining business continuity and minimizing disruptions.
- Explore the Incident Management lifecycle, from incident identification and reporting to response, resolution, and post-incident analysis.
- Learn best practices for establishing an effective Incident Management framework within your organization, aligning with industry standards and regulatory requirements.
- Discover strategies for classifying and prioritizing incidents based on their impact and severity, enabling timely and appropriate responses.
- Dive into the intricacies of creating an Incident Response Team (IRT), defining roles and responsibilities, and fostering collaboration across departments.
- Develop communication protocols for internal and external stakeholders during incidents, ensuring transparency and managing reputational risks.
- Explore the use of Incident Management tools and technologies, leveraging automation and data-driven insights for improved incident detection and response.
- Gain insights into incident analysis and documentation, facilitating continuous improvement through lessons learned and root cause analysis.
- Engage in real-world simulations and case studies to enhance practical incident management skills and decision-making in high-pressure situations.
- Stay abreast of emerging trends and evolving threats in the Incident Management landscape, adapting your strategies to address new challenges effectively.
- Collaborate with seasoned experts and fellow professionals, exchanging knowledge and experiences to enhance your incident management capabilities.
Our Incident Management training program equips you with the expertise to proactively manage and mitigate incidents, fostering resilience and safeguarding the continuity of your organization’s operations.
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INTRODUCTION:
Mariam Menteshashvili has successfully combined her educational background (MA degree in economics and M.Sc. in International Economics & Finance) with 8+ years of working experience in risk management and finance. At the National Bank of Georgia Mariam has gained a significant experience in Operational Risk management and incident management. She has developed the Operational Risk Quantification Model – SMA (Standardized Measurement Approach) according to Basel III and had a leading position in the implementation of project risk management framework and model risk management framework. Currently, under her supervision and management, 16 statistical/economic/mathematical/ financial models are described, assessed, and documented. Her skills and experience include strong multitasking skills, advanced knowledge in quantitative and qualitative research, and strong presentation skills which have been developed with 6+ teaching experience. Additionally, Mariam has passed the Financial Risk Manager (FRM) level I exam, three modules of Certified Actuarial Analyst (CAA) qualification (M0-Fundametnat Mathematics and Statistics, M1-Finance and Financial Mathematics, and M2-Statistics and Models), and Operational Risk Management (ORM) exam issued by Professional Risk Manager’s International Association (PRMIA).
STUDY PROGRAMS:
Operational Risk Management
Incident Management
Model Risk Management
Project Risk Management
EDUCATION:
M.Sc.- International Economics & Finance (Concentration: Finance), 2011-2013-Otto-von-Guericke University Magdeburg, Magdeburg, Germany.
MA - Economics (Concentration: International Trade),2009-2011-International School of Economics at Tbilisi State University (ISET), Tbilisi, Georgia.
Bachelor - Mathematics & Computer Science, 2004 – 2008-Ivane Javakhishvili Tbilisi State University (TSU), Tbilisi, Georgia
MEMEBERSHIP IN A PROFESSIONAL ASSOCIATION:
Member of Association of Actuaries and Financial Analysts