Effective Service and Sales

Lela Khundadze

Introduction:

Lela Khundadze is a highly experienced psychologist and trainer with over 35 years of expertise in both theoretical and practical psychology. She began her career as a research fellow at the Institute of Psychology named after Dmitry Uznadze of the Georgian Academy of Sciences, where she worked from 1988 to 1997. Throughout her career, Lela has been actively involved as a trainer-consultant in various non-governmental organizations, including the Center for Change and Conflict Management “Partners-Georgia,” the Center for the Development of Humanitarian Technologies, and “Women for Future.”

Currently, Lela serves as an invited lecturer at Tbilisi Free University, a mediator in Tbilisi City Court, and a trainer-psychologist within the Human Capital Management Department at TBC Bank. Her work is recognized for blending practical psychological principles with effective communication strategies to enhance human capital management.

Education:

- 1982-1987: Ivane Javakhishvili Tbilisi State University, Faculty of Philosophy and Psychology
- Completed various international vocational training programs (2006-2021)
- 2017: Mediator certification program supported by the United Nations Development Program and the European Union

Membership in Professional Associations:

- Member of the Mediators Association of Georgia

Training Programs:

Lela Khundadze delivers a diverse range of training programs designed to enhance professional skills, including:

- Effective Service
- Sales Techniques
- Effective Business Communication
- Conflict Management
- Negotiation Skills
- Leadership Development
- Emotional Intelligence and Stress Management
- Team Building
- Time Management

Lela's extensive experience and academic background enable her to provide insightful and practical guidance in each of these areas, making her a valuable asset in the field of psychology and human capital management.