Conflict management
Equip yourself with the skills to effectively manage and resolve conflicts in the workplace with our targeted training program designed to promote constructive dialogue and enhance team collaboration. Here’s what participants can expect:
- Understanding Conflict Dynamics: Explore the nature and sources of conflict in organizational settings, including interpersonal differences, communication breakdowns, and competing priorities.
- Conflict Resolution Strategies: Learn a variety of conflict resolution approaches, including negotiation, mediation, and arbitration, to address conflicts proactively and find mutually beneficial solutions.
- Emotional Intelligence in Conflict Management: Develop emotional intelligence competencies, such as self-awareness, self-regulation, empathy, and social skills, to navigate challenging situations and de-escalate conflict with professionalism and empathy.
- Building Collaborative Relationships: Discover techniques for fostering a culture of collaboration, trust, and respect within teams and across organizational boundaries to prevent conflicts and promote positive working relationships.
By the conclusion of this training program, participants will have the knowledge and skills to effectively manage conflicts, promote constructive dialogue, and cultivate a culture of collaboration and cooperation in the workplace.
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Lela Khundadze
Introduction:
Lela Khundadze is a highly experienced psychologist and trainer with over 35 years of expertise in both theoretical and practical psychology. She began her career as a research fellow at the Institute of Psychology named after Dmitry Uznadze of the Georgian Academy of Sciences, where she worked from 1988 to 1997. Throughout her career, Lela has been actively involved as a trainer-consultant in various non-governmental organizations, including the Center for Change and Conflict Management “Partners-Georgia,” the Center for the Development of Humanitarian Technologies, and “Women for Future.”
Currently, Lela serves as an invited lecturer at Tbilisi Free University, a mediator in Tbilisi City Court, and a trainer-psychologist within the Human Capital Management Department at TBC Bank. Her work is recognized for blending practical psychological principles with effective communication strategies to enhance human capital management.
Education:
- 1982-1987: Ivane Javakhishvili Tbilisi State University, Faculty of Philosophy and Psychology
- Completed various international vocational training programs (2006-2021)
- 2017: Mediator certification program supported by the United Nations Development Program and the European Union
Membership in Professional Associations:
- Member of the Mediators Association of Georgia
Training Programs:
Lela Khundadze delivers a diverse range of training programs designed to enhance professional skills, including:
- Effective Service
- Sales Techniques
- Effective Business Communication
- Conflict Management
- Negotiation Skills
- Leadership Development
- Emotional Intelligence and Stress Management
- Team Building
- Time Management
Lela's extensive experience and academic background enable her to provide insightful and practical guidance in each of these areas, making her a valuable asset in the field of psychology and human capital management.